SupportCandy Service Level Agreements SLA GPL v3.1.1
Original price was: 72.52$.3.32$Current price is: 3.32$.
SupportCandy Service Level Agreements SLA GPL— The specific amount of time the company has to respond and resolve different types of incoming tickets from customers.
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SupportCandy Service Level Agreements SLA GPL Overview
SupportCandy Service Level Agreements SLA GPL – The specific amount of time the company has to respond and resolve different types of incoming tickets from customers. In customer support service, SLAs (Service Level Agreements) are time-based deadlines that you promise customers to respond to and resolve different tickets. This add-on calculates and automatically shows the SLA time by using pre-set SLA policies so that you can keep the promises.
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What is SLA Policy?
SLA policy is a set of conditions and time which, when applied, the time set in the policy is used as the SLA time of the ticket.
How does it work?
The administrator sets different SLA policies for different types of situations. For example, the first response to high priority ticket should be given within 4 hours.
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