SupportCandy Assign Agent Rules GPL Overview:
Tired of assigning agents every time ticket is created to your website? Here is a solution to smartly assign tickets to agents.
You can set rules (conditions) to match when a new ticket is created and if matched, assign that agent to the ticket.
You should be able to understand its working from the below screen-shots but if you have any questions, please feel free to create a ticket for the pre-sale question.